SHIPPING & Returns
With our made to order products we aim to ship your product within 4 weeks of ordering. These times may vary depending on times of year. If you do require a special service please get in touch via email to firstname.lastname@example.org.
UK Delivery: £5 + £1 for each item. Free Shipping for orders over £300
Rest of World: £10 Flat Rate
If you have special requests for shipping please get in touch. We offer tracked and insured shipping for all of our products. If we do have problems with delivery we will do our best to assist you. Please note that we do not cover any customs charges or importation charges. These are the responsibility of the customer.
Returns are only accepted on items which are NOT custom made. With Custom made products, only alterations may be accepted. You are entitled to an exchange or refund within 14 days of your purchase. Please note that the product must be returned unused, in original packaging including all tags. In case of refund neither the original shipping cost nor the return shipping cost will be repaid. You can find the return address under houseofbilliam.com/contact.